Refund policy
1. Returns
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Return and Refund Policy
ligibility: You may return items within 7days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. - Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.
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Return Process: To initiate a return, please contact us at
with your order number and reason for return. We will provide you with instructions on how to return your item.eshopifypk6578@gmail.com
2. Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
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Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at
eshopifypk6578@gmail.com
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at eshopifypk6578@gmail.com
4. Shipping Returns
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Return Address: To return your product, please mail it to: punjab
- 5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at: email: eshopifypk6578@gmail.com
At Urban Mart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. Please review our return and refund policy below:
1. Returns
- Eligibility: You may return items within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.
- Return Process: To initiate a return, please contact us eshopifypk6578@gmail.com with your order number and reason for return. We will provide you with instructions on how to return your item.
2. Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7 business days].
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
-
Late or Missing Refunds: If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at
eshopifypk6578@gmail.com
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at eshopifypk6578@gmail.com
4. Shipping Returns
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Return Address: To return your product, please mail it to: [block no 16,near ,nadra office ,Gali,Sargodhy
- 5. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at eshopifypk6578@gmail.com